Last updated: August 2026
At EmbraceAI Global, we want every learner and client to feel confident when they book with us. This policy explains how cancellations and refunds work across our paid open courses, workshops, and consulting engagements. It is written to be fair to you and to us, and to set clear expectations before you commit. By registering for a course or workshop, or by engaging our services, you agree to the terms below.
This policy applies to purchases made through embraceai.global, including:
Where an engagement is governed by a separately signed agreement or statement of work, the terms of that document take precedence over this policy (see “Consulting and retainer engagements” below).
Because our cohorts are capped and we prepare materials, mentor time, and certification in advance, cancellation timing matters. Unless a course listing states otherwise, the following applies to individual registrations, measured against the published start date of the cohort or workshop:
We know plans change. In most cases, rather than cancelling, you can:
Transfers and substitutions are the fastest way to preserve the full value of your booking when a refund window has passed.
Occasionally we may need to cancel or reschedule a course or workshop, for example if a minimum cohort size is not reached or in the event of circumstances beyond our reasonable control. If this happens, you may choose either:
Our liability in these cases is limited to the fees you paid for the affected course or workshop. We are not able to reimburse related third-party costs such as travel or accommodation, so we recommend booking those flexibly.
Consulting, advisory, retainer, and custom build engagements are governed by the individual proposal, statement of work, or master services agreement signed by you and EmbraceAI Global. Those documents set out the applicable fees, deposits, notice periods, cancellation terms, and any non-refundable amounts for work already performed or resources already committed. Where such an agreement exists, this policy is subordinate to it, and nothing here overrides or reduces the terms you have agreed in writing. If an engagement is booked without a separate signed agreement, we will confirm the cancellation terms with you before work begins.
To cancel a registration or request a refund, please email us at hello@embraceai.global from the address used to book, including your name, the course or engagement, and the date of purchase. The effective date of your cancellation is the date we receive your email. We aim to acknowledge every request within two business days.
Approved refunds are issued to the original payment method, using the same means as your original transaction, and you will not be charged a fee by us for the refund itself. We aim to process approved refunds within 14 business days. Once processed, the time for funds to appear in your account depends on your bank or card provider and is outside our control.
Payments are taken in the currency shown at checkout and are handled by third-party payment processors. Refunds are made in the same currency as the original charge. Because exchange rates and any bank or card fees fluctuate over time, the amount that ultimately appears in your account may differ slightly from the original charge for reasons outside our control. We are based in Israel and serve clients worldwide; any taxes are applied according to the requirements shown at checkout.
We may update this policy from time to time to keep it clear, fair, and current. The version in effect at the time of your purchase is the one that applies to that purchase. We will post the latest version on embraceai.global with an updated date.
Questions about a booking, cancellation, or refund are always welcome. Email us at hello@embraceai.global and we will be glad to help.